Shipping policy
Thraxen™ Shipping & Delivery Protocol
Peak performance requires precision—not just in the gear you wear, but in how it reaches your door. This document outlines exactly how we process, pack, and deploy your order.
Our Fulfillment Strategy
Thraxen™ is engineered for athletes who demand uncompromised quality.
To maintain our competitive edge and cut out massive retail markups, we run a lean operation. Your gear is dispatched directly from our trusted manufacturing hubs and global logistics centers.
This streamlined, direct-to-athlete approach allows us to:
Deliver premium, technical activewear without the premium price tag.
Eliminate unnecessary warehousing and dead weight in the supply chain.
Keep our carbon footprint lower by reducing transit checkpoints.
We appreciate your patience as we utilize this highly efficient fulfillment model.
1. Dispatch Timelines & Rates
Every piece of Thraxen™ apparel is thoroughly inspected before it ships out.
Order Prep (Processing): Please allow 2–4 business days for our team to run quality checks, pack your gear, and generate the tracking label.
Peak Training Seasons (Holidays/Major Drops): During periods of extreme volume, order prep may take up to 5 business days.
Shipping Rates: We keep it simple. A flat shipping fee of $5.99 applies to all orders, regardless of your global coordinates.
2. Target Transit Windows
Because our gear is deployed from international fulfillment centers, transit times depend on your region.
United States: 10 – 15 Business Days
Canada / UK / Australia: 11 – 16 Business Days
Rest of the World: 15 – 20 Business Days
Note: These windows are solid estimates based on average carrier performance, not guaranteed delivery dates. Elite gear is worth the wait.
3. Tracking Your Gear
The moment your package leaves the facility, an automated dispatch email containing your tracking link will be sent to your inbox.
Carrier Syncing: Tracking data typically takes 1–3 business days to populate in the carrier's system after the label is generated.
If your link shows no immediate updates, don't sweat it—your gear is already moving.
4. International Duties & Customs
All international shipments are dispatched as DDU (Delivered Duty Unpaid).
This means any import taxes, customs duties, or clearance fees mandated by your local government are the sole responsibility of the buyer.
Thraxen™ has no control over, and is not responsible for, delays caused by your local customs office.
5. Adjustments & Cancellations
We move fast to get your equipment on the road.
If you realize you made an error with your shipping address or need to cancel, you must hit up our support team at service@sdscxcxcwqw.asia within 12 hours of checkout.
Once your order has moved into the processing and packing phase, it is locked in and cannot be modified or canceled.
6. Damaged or MIA Packages
We stand behind the toughness of our products.
Damaged on Arrival: If your gear takes a hit during transit, email our support team with photographic evidence within 72 hours of delivery. We will fast-track a free replacement.
Lost in the System: If the logistics carrier officially declares your package lost in transit, we will deploy a fresh order to your address at absolutely no cost to you.